Return Policy

Drink more water...Your Hair, Your Skin, Your Nails, Your Body will Thank you!

NO RETURNS OR CANCELLATIONS

 

We do not accept returns or cancellations once your order is placed at alkazarwater.com

 

  • If you made a mistake on your order, please contact us as soon as possible so that we may help you fix the issue.
  • If your item arrive damaged, we will take full responsibility and replace the damaged item.
  • If your item got lost or stolen, please contact us so that we may help you find your package or replace it if stolen.

 

 

Fast delivery

FedEX Express Delivery of 2-3 Days Guarantee.

Contact us within 24hrs

Any issues with your order - you must contact us within 24hrs of receiving

Online support

Any questions or concerns email us Mon-Fri 9am-5pm for a fast response

FAQ

What if my package arrived opened?

If your package arrived opened or damaged, please contact us right away. We will open a claim with the shipping carrier and replace it for you!

My Tracking says delivered, but there's no package at my door. What do I do?

Oh no! sadly it happens often (people stealing packages) Hopefully that is not the case for you! Contact us right away and we will ask our shipping carrier for a delivery proof and help you retrieve the package or we will replace it for you.

I didn't open my package or and I want to return it.

Sorry, we do not accept cancellations nor returns unless is due to an issue. But if you're not satisfied with the order, contact us and we will work really hard to resolve the problem.

Do you guys provide the return label?

Return labels are only provided to exchanges authorized and on a case by case basis.

+1 (305) 597-6410

 alkazarinfo@alfavitamins.com

4701 NW 77th Ave, Miami, FL 33166